Warranty Claims...

Dealing with warranty claims is a full time job but Chris combines it effortlessly with looking after you guys on the front line as well.

Workshop Warranty IMAGE

All new bikes bought from us are covered either by a 12 month unlimited mileage warranty for bikes up to 51cc or a 24 month unlimited mileage warranty for bikes over this. The warranty stays with the bike not the owner so if you buy a used 1 year old 600cc bike then you’ll still have 1 years warranty left.

Not that you’ll need it, as we prep all of our used bikes within an inch of their lives. BUT every used bike we sell comes with a free 3 month unlimited mileage warranty too.

So what exactly is your warranty for…

If a defect develops which is attributed to the original manufacturing process, remedial work will be carried out free of charge.

For the warranty to be valid, your bike must be serviced as recommended by the manufacturer at the intervals specified in your Owners Manual. We always make sure you can prove this as we stamp and sign your Owners Manual every time you have a service with us.

So what’s NOT covered…

Tyres, spark plugs, filters, cables, brake pads, batteries, chains, clutch plates and any other part which requires routine replacement, or functions which require routine service or maintenance adjustment.

Cost of recovery, transportation of the bike to or from us or consequential losses which have not been approved by the manufacturer.

Failures due to Neglect, Misuse or Competition (that’s racing to you and me). Alterations and/or modifications which have not been approved by the manufacturer in writing.

Why does it take so long…

First we have to take pictures of the faulty part and e-mail them to the manufacturer for them to give us the authority to do the work. Once we have that we can then order the parts. Once the parts are here we do the easy bit by booking the job into the workshop, doing the job and finish processing the claim paperwork.